Refund Policy

Reze may offer digital products and services, including but not limited to:

Premium memberships

Virtual currencies

Card packs

Cosmetic items

Special features

Other digital content

All purchases are for digital goods and services delivered electronically.

Due to the nature of digital goods and services, all purchases are generally considered final and non-refundable once the purchased content, benefits, or services have been delivered to the user's account.

By completing a purchase, you acknowledge that access to digital content may begin immediately and may therefore waive any applicable right to cancel where permitted by law.

Refunds may be considered in limited circumstances, including:

Duplicate purchases caused by a billing error

Unauthorized transactions

Failure to deliver purchased content due to a technical issue that cannot be reasonably resolved

Situations where a refund is required by applicable law

Refund requests are reviewed on a case-by-case basis.

Refunds will generally not be provided for:

Change of mind

Accidental purchases made by the user

Failure to understand the purchased content before purchase

Account suspensions or bans resulting from violations of the Terms of Service

Virtual items, currencies, cards, or rewards that have already been used, consumed, traded, transferred, opened, redeemed, or otherwise utilized.

Initiating a chargeback or payment dispute without first contacting the Reze development team may result in:

Suspension of premium benefits

Removal of purchased digital content

Temporary or permanent restrictions on the associated account

Nothing in this section limits rights granted under applicable law.

Payments may be processed through third-party payment providers.

Refund processing times may depend on the policies and procedures of the payment provider and financial institution involved.

We are not responsible for delays caused by third-party payment services.

For refund inquiries, contact the channels listed below.

Please include relevant transaction details when submitting a refund request.

We may update this Refund Policy from time to time.

Updated versions become effective upon publication. Continued purchases or use of premium services after changes are posted constitute acceptance of the revised Refund Policy.